About Geepets online store
About Us – Geepets
Welcome to Geepets, your one-stop destination for all your pet’s needs. We’re not just a pet store; we’re a passionate community of pet lovers dedicated to enhancing the lives of your furry, feathery, or scaly companions.
Our Story
Geepets was founded with a simple yet profound vision: to create a haven for pets and their owners alike. Our journey began with a deep love for animals and a desire to provide them with the best possible care and products. Over the years, we’ve grown into a thriving pet-centric company, but our core values remain the same.
Our Commitment
At Geepets, we understand that pets are more than just animals; they are cherished members of your family. That’s why we’re committed to offering a wide range of top-quality products that cater to the unique needs and preferences of every pet. Whether you have a playful pup, a curious cat, a chirpy bird, or a scaly reptile, we’ve got you covered.
Why Choose Geepets?
- Quality Assurance: We carefully curate our selection of products to ensure they meet the highest standards of quality and safety. Your pet’s well-being is our top priority.
- Expert Advice: Our team of knowledgeable pet enthusiasts is always here to provide guidance, answer your questions, and share valuable tips to keep your pet happy and healthy.
- Convenience: Shopping for your pet should be easy and convenient. With our user-friendly online store, you can browse, shop, and have your pet’s essentials delivered right to your doorstep.
- Community: Join the Geepets community and connect with fellow pet lovers. Share stories, seek advice, and be part of a supportive network that understands the joys and challenges of pet ownership.
- Giving Back: We believe in giving back to the animal community. Geepets actively supports animal welfare initiatives and rescue organizations because we believe every pet deserves a loving home.
Our Promise
Geepets is more than a pet store; it’s a promise to provide you and your pets with exceptional service and care. We are dedicated to helping you create a happy, healthy, and harmonious life with your beloved companions.
Thank you for choosing Geepets as your trusted partner in pet care. We look forward to being a part of your pet’s journey and providing you with the best products and support along the way.
Join us in celebrating the love and companionship that pets bring into our lives. Together, let’s make every tail wag, every purr melodic, and every feather bright.
Sincerely,
The Geepets Team
Frequently asked questions
How can I contact Geepets
You can email us at info@geepets.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we ship our products nearly to all countries (except for North Korea and Mozambique)
Where do you ship from?
We ship from Hong Kong.
Can I change my order / Can I cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 24 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends
What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in EURO, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How do I return an item?
Please contact us at info@geepets.com
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account